HOLIDAY SHIPPING INFORMATION During holiday seasons there will be a delay in shipping. Any holiday that follows a weekend will not be shipped until the next business day following that holiday. Orders received during the Thanksgiving holiday will not ship until the Monday following Thanksgiving. Orders received December 18, 2009 thru Jan. 4, 2010 will not ship until after the new year. STORE INFORMATION If there is something you're looking for, and you don't see it here, please contact us via email, phone, or fax. We will be happy to help you. We intend that every item in this e-store is in stock and ready for shipment, unless noted as "Ships from manufacturer." We intend to ship all items via UPS or Fedex on the same business day, up to 12 noon (EST). Orders receive after that time will be shipped on the next business day. If your order weighs more than 100 lbs., we will ship via a freight carrier because it will save you money, but it will take longer We welcome comments and suggestions for improvements. Please send us an e-mail. HOURS, PHONE NUMBERS, ADDRESSES, DIRECTIONS Our company business hours are 8:30-5:00, Monday through Friday. Customers may call us: Toll-free: 888/386-8517 Or: 812/299-8750 Fax: 812/299-7788 Our Shipping Address is Doughmakers, LLC 1650 East Industrial Drive Terre Haute, IN 47802 Or for first class mail: Doughmakers, LLC P.O. Box 10034 Terre Haute, IN 47801 Driving Directions: We are located six miles south of the intersection of I-70 and US Highway 41 in Terre Haute, Indiana, in the Vigo County Industrial Park. SECURE ORDERING All online transactions at the Doughmakers Market Place are handled with industry-standard SSL encryption as provided by Yahoo!. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. PAYMENT INFORMATION Through our e-store we accept payment with Visa/Mastercard. Resellers who have opened an account with us may order directly with Customer Service 888/386-8517 and can use purchase orders. info@doughmakers.com RETURN POLICY If you are dissatisfied with your product for any reason within 30 days of purchase, please contact customer service at the phone number above or at service@doughmakers.com. After 30 days, we will repair or replace, at our option, any product showing defect in materials and/or workmanship which does not result from improper care, improper use or abuse. Send defective product, postage paid, to our mailing address above along with a note explaining the problem or defect. Some manufacturers have different return and warranty policies and we have to abide by their rules. LEGAL STUFF DOUGHMAKERS ®and "Created by Moms Who Know Best®" are registered trademarks, and Grandma's Touch(TM) and Original Pebble Pattern(TM) are trademarks. |